“Superior services depend on making the most of our people. Give them challenging opportunities, recognition for achievement, job enrichment and the maximum responsibility. Help them in difficulty. Be affectionate and human.”
– Daniel Swickard, President/ CEO
At CSS we work to provide our employees with a stimulating and happy experience. We put this first, believing that superior services depend on the high morale of our men and women. We help them make the best of their talents.
We invest a great deal of time and money in training — perhaps more than any of our competitors.
What We Believe and How We Behave
- Our TEAM works together within an environment of mutual respect, honesty, and integrity.
- Our TEAM takes responsibility to ensure a happy, healthy, safe environment.
- Our TEAM believes listening is a good way to start a conversation.
- Our TEAM believes communication is the key to solutions.
- Our TEAM thinks outside the box! We look for the best most creative solutions.
- Our TEAM and Individuals are held in high regard and are treated with fairness and dignity.
- Our TEAM is energetic, knowledgeable, and seeks to continually expand our knowledge base.
- Our TEAM respects and appreciates every team member’s efforts.
- Our TEAM embraces change as a healthy part of growth.
- Our TEAM values the opportunity to serve our industry and community.
- Our TEAM respects the cultural and social differences of everyone.
- Our TEAM strives to be better than anyone else in our business.
Our Commitment Drives Better Services
We hire people who are smart, passionate and curious. Our success comes from great team work and exceptional individual effort. CSS has a culture of continuous improvement designed to challenge our people foster their professional development and empower them to learn from one another. In order to foster this culture we have all employees commit to our core values.
CSS Employee Code of Commitment
- Treat others with respect.
- Acknowledge that others are human beings first. Give them their due dignity.
- Equality among all. Do not play favorites or show bias when dealing with others.
- Trust others. Do not monitor every aspect and moment of the working day. Let them know that you trust them to do their jobs effectively.
- Reward exceptional performances: Acknowledge and appreciate every extra effort that others take.
- Praise in public, punish in private.
- All communication should be conveyed with respect and dignity. A loud voice will only make them tune out to the message.
- Empathize with their personal problems without getting too involved in their personal lives.
- It takes a special person to be a mentor to people they work with. Encourage others positive aspects and help them eliminate their weaker traits.
- Get suggestions and opinions from others. Ask others for better ways to go about work and newer methods to improve productivity.
- Group dynamics: Together Everyone Achieves More>
- It’s a diverse world: Respect the cultural and social differences of others.
- Disseminate Information; Keep the Team in the loop. Inform them of all decisions that will affect and be affected by their work.
- No “I” only “We”.
- Be proactive, not reactive: Take control of events and happenings. Don’t wait for things to happen before you decide your course of action.
- Admit your mistakes: It’s hard to swallow pride and admit that you’re wrong to others. Doing so will not only make them admire you more, but also make it easier for them to admit their own mistakes.
- Avoid the gossip grapevine: Do not support or join in gossip about others.
- Practice what you preach: Lead by example.
- If at first you don’t succeed, try, and try again: Do not let failure get you down. Use your challenges as stepping stones to success.
- Be approachable: Let others know they can come to you with any issue and that you will give them both your time and a fair hearing.
- Forgive and forget: Do not bear personal grudges against others.